Any company that wants to have a good development, positioning and be competitive in the market, must have a customer service strategy that differentiates it from others. We give you 5 tips for good customer service.
When the client receives good service, the price for which he paid goes to the background. In this way increases customer satisfaction and profits for the company as well.
With good customer service seeks total consumer satisfaction with the product or service and loyalty to the company and not to the competition. 5 Tips to have a good customer service:
1. Save Contact
Keeping in touch with your customers through newsletters, postcards, letters or emails. Inform them about new products, promotions or discounts that may be of interest. Send thank you notes for a purchase and invite them to leave your comments, questions, concerns or suggestions about the service or product.
2. Customers First
A good customer service requires training of those in charge of care and reinforce them that customers always come first. It is important to note details such as courtesy and kindness to salute by phone or show a good attitude when receiving a customer on site.
You need to remove the negative vocabulary words that generate some kind of rejection or discomfort to the client. Expressions like “I do not think”, “Can not” “No way we can.” Changing these expressions: “We will do our best” or “Sure, we will work for you”
3. Efficient System to Answer Questions
It is important to establish a system to respond or resolve customer complaints when they are tabled. Employees must be trained to give answers that are useful for doubt that a customer. You can develop an information base with answers to common questions and what method can be used.
4. Know Your Customers
Establish a tool for maintaining good customer interaction will help identify the tastes and preferences of them. You can also see if there are requests to repair the product or simply a consultancy.
5. Maintain Customer Relations
When there is information and history about customers, you can begin to identify and rank the best customers and reward them in some way. Give them a special discount and they feel an exclusive deal. In this way customers will continue faithful to the company and may be the “word of mouth” which is one of the best strategies for an organization to expand its customer base.
It is very important that the customer relationship is permanent and not possible, while avoiding harassment, this distances away. As always keep in marketing strategies, excellent customer service that differentiates the company from others and become a value added.
