Syntax Application Managed Service wants you to know that the key goal to every business owner is to keep the existing customers and to make them happy. This is far cheaper than acquiring new ones. But to achieve that, you must constantly control and improve the level of customer satisfaction.
- Continue cooperating with your customers after the sale
The sale process begins when the customer buys the product. One week after the purchase ask the product if everything is fine with the product. Ask them whether they are satisfied with what you provided for them. A quick call is one of the best strategies to find out if there is a problem and convince the customer that you really care about their satisfaction. These calls should be on your daily schedule. It is very important to create a good relationship with your customers.
- Reward your customers
Find a way to wish your customers a happy new year or holidays or a happy birthday. Send them a small gift and a card. Reward them with something at least once in a year.
- Letter of appreciation
Send your customers a letter of gratitude. Do it every time you make a sale. The letter should be affectionate showing a sign of respect. The letter should also say that they can talk to you at any time in case there is some kind of problem with the product or service you provided. Lots of entrepreneurs think that the communication with clients should be over once they conclude the sale. Spend time in writing and sending letters to your customers to make a good impression and to gain loyal customers for many years.
- Understand your customers
If you are thinking of your customers’ problems as yours, you might understand their needs and demands. This means that your clients can count on you at any time. When you establish such a relationship in which you will provide a solution to their problem and make them feel special, the sale will be concluded very quickly and easily.
- Solve the problems of your customers
If there is a problem during a purchase, do your best to solve it. Promise your clients that the issue will be fixed as soon as possible. If the product is faulty or damaged, return the money to the buyer or replace it with a new product. Although this may seem as a loss, you will gain a loyal customer in the future who will buy your products or use your services.
- Consider complaints as something positive
Yes, the complaints give you the ability to use your skills and knowledge and give your clients an answer. Contact them through a phone or an e – mail and analyze the complaint. Many successful companies have a phone number that works 24/ 7. This helps them provide a quick response and solution to the problems of the clients.
- Ask customers what they think of your employees
The best way to find out how good or bad your service is, is to ask customers about that. Create a questionnaire that you will give to customers after every purchase. But make it something short and clear, no one wants to spend more than 5 minutes answering boring questions. This will give your customers a feeling that you appreciate their feelings and opinions.
