Most of us have come across the CRM acronym, but few of us know what it actually means. CRM, or customer relationship management, is a complex of strategies, practices and technologies that businesses use for a better company-to-client experience. This includes: channels and ways of customer interaction; careful analysis of the customer’s lifecycle; overall improvement… Continue reading What Does CRM Mean For A Company?
Tag: service
5 Reasons Why Your Business Needs Customer Service Software
Inarguably, excellent customer services are inevitable for the growth of all types of businesses – offline and online. Times are changing, and so are the ways of running businesses. Gone are the days when customers were handled only on phone calls. Now we live in an era where communicating with our customers is not restricted… Continue reading 5 Reasons Why Your Business Needs Customer Service Software