How to end the cycle of excruciatingly long hold times and create the customer experience your contact centre is truly capable of delivering. Consumer Reports’ “Top Gripes” survey covering telephone contact centre service complaints found long hold times to be among customers’ top concerns: on a scale of one to ten, long hold times “rang up” an annoyance score of… Continue reading Are Your Customer Experience Dreams “On Hold” Due To Long Waits?
Category: Leadership
Picking The Right Candidate: 5 Things To Remember Before Handing Out The "Final Rose"
The resume is often the defacto piece of evidence required by most employers when sorting through potential candidates for a job. It’s also probably the least effective measure of success for a new recruit. Blame it on human nature’s tendency to exaggerate their work history, or the inability of a piece of paper to truly… Continue reading Picking The Right Candidate: 5 Things To Remember Before Handing Out The "Final Rose"
Liability and "Likes": Teaching Your Employees Safe Social Media Practices
According to Hackmageddon, cyber-crime is the leading cause of cyber-attacks. In fact, roughly 30 percent of all attacks target businesses. For this reason, businesses are encouraged to teach their employees safe internet usage practices. Below explains five ways that will keep your employees safe on social media sites. Information Sharing Social media sites encourage the… Continue reading Liability and "Likes": Teaching Your Employees Safe Social Media Practices
How To Motivate Yourself To Start Learning Online?
When Larry Page and Sergey Brin, the intellectual duo who founded Google, first conceived of establishing Google, their main motivation was to organize all the information and knowledge in the world to make them accessible and useful to everybody. Sure enough, they were able to achieve this goal, and nowadays, anyone can readily access and… Continue reading How To Motivate Yourself To Start Learning Online?
The Importance Of A Well-Trained Human Resources Department
In the realm of business, there is nothing more important than your people. Aside from turning a profit, you need to make sure your staff are always on top of their game. One of the best ways to ensure your people are in good shape (not literally of course) is by having a great human… Continue reading The Importance Of A Well-Trained Human Resources Department
6 Things Successful Career Women Have Been Doing Right For Years
The internet is flooded with articles that provide tips and advice on how to have a successful career. However, very few actually talk about things that have been proven to work, from personal experiences of real life female entrepreneurs. This article highlights 6 things women have been doing for years that have always shown positive… Continue reading 6 Things Successful Career Women Have Been Doing Right For Years
Five Tips For Creating A New Market
In principle, another organization’s test is to make an extraordinary item and match it with the proper business sector. On the off chance that finished in light of the right money making concerns, that is the thing that prompts a fruitful business. Be that as it may, as regarded VC Bijan Sabet notes on his… Continue reading Five Tips For Creating A New Market
Be Key In Adding Initiative Abilities To Your Encounters This School Year!
As understudies and families start to ponder the begin of another school year, numerous will likewise consider the different choices for after-school exercises. One approach to thoroughly consider all the choices is to take a gander at the whole shebang and what you need to finish at last and after that work regressively evaluate which… Continue reading Be Key In Adding Initiative Abilities To Your Encounters This School Year!
5 Tips For Managing Co-Workers Twice Your Age
Yes, you got the advancement! Also yes, alongside another business card under control – administrator has a decent ring, isn’t that right? – you additionally have a few ungainliness and possibly pressure. It would appear a percentage of the individuals you now oversee were doing your occupation when you were viewing “Sesame Street.” As Paul… Continue reading 5 Tips For Managing Co-Workers Twice Your Age
Tips For Becoming More Productive At Work
Low gainfulness can cost organizations a large number of dollars every year. With such a variety of preoccupations however – like social networking, the web, other colleagues and our absence of inspiration – it might be difficult to recover your benefit streak. In spite of the fact that there are a few articles out there… Continue reading Tips For Becoming More Productive At Work