When configured correctly, a VoIP system can be a hugely valuable asset to your company, but sometimes calls aren’t as clear or as consistent as you might like. When this happens, it is almost always an IT-related issue rather than a problem with the system.
Given the huge enhancements in customer service associated with VoIP systems, many businesses are choosing to invest in their own. Here are some quick tips to help ensure that you get the very best out of your VoIP system.
Set Everything Up Correctly
There are several things to keep in mind when setting up your VoIP system. In most cases, you’ll want voice calls to take precedence over internet traffic, and your router will need to be configured to facilitate this. If it’s not, you could end up with poor-quality voice calls that fade out, go quiet or lag. Many older routers will struggle with this, so it’s worth investing in a newer model to ensure you get the best results.
It’s also wise to have a separate VLAN for your voice traffic. Typically, your IT Department will be able to arrange this with very little difficulty, and doing so will ensure that your voice traffic is unimpeded and your voice calls are clear. Any good international VoIP wholesale provider, such as https://www.idtexpress.com/, will be able to advise you on the best way to configure your networks and get the most out of your VoIP system.
Have You Got a Reliable Connection?
In order for a VoIP system to fully function, you will need to have a reasonably stable internet connection – ideally a business class one. According to Silicon UK, installing a VoIP system can lead to savings of up to 20 percent and an increase in productivity of up to 10 percent. For most businesses, it is worth investing in a business-class internet connection to ensure a fully-functional VoIP system.
Make Sure Security Settings Aren’t a Problem
In most instances, it’s unlikely that your company firewall or security settings will cause any issues with your VoIP system. However, it is possible in some rare cases that negotiating a company firewall can cause issues for VoIP traffic. Ensure that your firewall is set to allow voice traffic through.
